{"id":5834,"date":"2023-06-06T11:36:10","date_gmt":"2023-06-06T09:36:10","guid":{"rendered":"https:\/\/www.talencia.be\/?post_type=jobpost&#038;p=5834"},"modified":"2023-06-12T10:05:38","modified_gmt":"2023-06-12T08:05:38","slug":"helpdesk-l2","status":"publish","type":"jobpost","link":"https:\/\/www.talencia.be\/nl\/jobs\/helpdesk-l2\/","title":{"rendered":"Helpdesk L2"},"content":{"rendered":"<p><span style=\"color: #00ccff;\"><strong><u>Start date :<\/u><\/strong><\/span><strong> \u00a0ASAP <\/strong><\/p>\n<p><span style=\"color: #00ccff;\"><strong><u>Location :<\/u><\/strong><\/span><strong> \u00a0Province de Li\u00e8ge<\/strong><\/p>\n<p><span style=\"color: #00ccff;\"><strong><u>Description :<\/u><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>You will provide technical support (onsite or via phone or email)<\/li>\n<li>You will maintain of customer service for all support queries<\/li>\n<li>You will be in charge of user problems from the ITSM ticketing tool<\/li>\n<li>You will implement, managing and maintaining workstations<\/li>\n<li>You will perform installations, upgrades &amp; deployment of workstations to Microsoft Windows 10<\/li>\n<li>You will image and prepae assets such as laptops and mobile devices for deployment to users<\/li>\n<li>You will carry out routine maintenance of IT systems<\/li>\n<li>You will support users in the use of Computer equipment by providing necessary training and advice<\/li>\n<li>You will be the local assistance for the L2\/L3 System Administrators (Server, Network, Application, ERP)<\/li>\n<li>You have Experience in \u201cKnowledge Article\u201d documentation, IT &amp; end user procedures<\/li>\n<li>You will ensure Service Level Agrerement are adhered too<\/li>\n<li>You will be the local contact person for assistance in IT projects<\/li>\n<li>You will work on sites in Germany<\/li>\n<\/ul>\n<p><span style=\"color: #00ccff;\"><strong><u>Your profile :<\/u><\/strong><\/span><\/p>\n<ul>\n<li>You have 3 years of experience in IT support (Helpdesk\/Service Now)<\/li>\n<li>You speak English and German<\/li>\n<li>You have Administration experience of MS Active Directors users &amp;groups, policies and management concepts + advanced Microsoft knowledge.<\/li>\n<li>You are proactive and you are solution oriented<\/li>\n<\/ul>\n<p><span style=\"color: #00ccff;\"><strong><u>What\u2019s in it for you?<\/u><\/strong><\/span><\/p>\n<ul>\n<li>A full-time permanent contract in a company at human size<\/li>\n<li>A very attractive salary package in line with your experience and knowledge, with attractive fringe benefits<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>If this position is interesting for you, please contact us on <a href=\"mailto:camilla@talencia.be\">camilla@talencia.be<\/a> or by phone on the 02.342.03.16.<\/p>\n<div id=\"quform-10459a\" class=\"quform quform-5 quform-support-page-caching\"><form id=\"quform-form-10459a\" class=\"quform-form quform-form-5\" action=\"\/nl\/wp-json\/wp\/v2\/jobpost\/5834#quform-10459a\" method=\"post\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-options=\"{&quot;id&quot;:5,&quot;uniqueId&quot;:&quot;10459a&quot;,&quot;theme&quot;:&quot;&quot;,&quot;ajax&quot;:true,&quot;logic&quot;:{&quot;logic&quot;:[],&quot;dependents&quot;:[],&quot;elementIds&quot;:[],&quot;dependentElementIds&quot;:[],&quot;animate&quot;:true},&quot;currentPageId&quot;:1,&quot;errorsIcon&quot;:&quot;&quot;,&quot;updateFancybox&quot;:true,&quot;hasPages&quot;:false,&quot;pages&quot;:[1],&quot;pageProgressType&quot;:&quot;numbers&quot;,&quot;tooltipsEnabled&quot;:true,&quot;tooltipClasses&quot;:&quot;qtip-quform-dark qtip-shadow&quot;,&quot;tooltipMy&quot;:&quot;left center&quot;,&quot;tooltipAt&quot;:&quot;right center&quot;,&quot;isRtl&quot;:false,&quot;scrollOffset&quot;:-50,&quot;scrollSpeed&quot;:800}\"><button class=\"quform-default-submit\" name=\"quform_submit\" type=\"submit\" value=\"submit\" aria-hidden=\"true\" tabindex=\"-1\"><\/button><div class=\"quform-form-inner quform-form-inner-5\"><input type=\"hidden\" name=\"quform_form_id\" value=\"5\" \/><input type=\"hidden\" name=\"quform_form_uid\" value=\"10459a\" \/><input type=\"hidden\" name=\"quform_count\" value=\"1\" \/><input type=\"hidden\" name=\"form_url\" value=\"https:\/\/www.talencia.be\/nl\/wp-json\/wp\/v2\/jobpost\/5834\" \/><input type=\"hidden\" name=\"referring_url\" value=\"\" \/><input type=\"hidden\" name=\"post_id\" value=\"\" \/><input type=\"hidden\" name=\"post_title\" value=\"\" \/><input type=\"hidden\" name=\"quform_current_page_id\" value=\"1\" \/><input type=\"hidden\" name=\"quform_loaded\" value=\"1777442333|0ceefb5e127b86167aa1a73521b89da0\" \/><input type=\"hidden\" name=\"quform_csrf_token\" value=\"meHc8EX07MFtLtJIFcwKvZyYw0Je5Y8w4ozvMXEg\" \/><div class=\"quform-form-title-description\"><h2 class=\"quform-form-title\">CV<\/h2><\/div><div class=\"quform-elements quform-elements-5 quform-cf quform-responsive-elements-phone-portrait\"><div class=\"quform-element quform-element-page quform-page-1 quform-page-5_1 quform-cf quform-group-style-plain quform-first-page quform-last-page quform-current-page\"><div class=\"quform-child-elements\"><div class=\"quform-element quform-element-textarea quform-element-5_250409 quform-sr-only quform-cf\" style=\"clip: rect(1px, 1px, 1px, 1px); clip-path: inset(50%); position: absolute !important; height: 1px; width: 1px; overflow: hidden;\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_250409\"><label class=\"quform-label-text\" for=\"quform_5_250409_10459a\">Email Address<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-5_250409\"><textarea id=\"quform_5_250409_10459a\" name=\"quform_5_250409\" class=\"quform-field quform-field-textarea quform-field-5_250409\" tabindex=\"-1\" autocomplete=\"new-password\"><\/textarea><\/div><\/div><\/div><div class=\"quform-element quform-element-name quform-element-5_4 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_4\"><span class=\"quform-label-icon\"><i class=\"fa fa-user\"><\/i><\/span><label class=\"quform-label-text\" id=\"quform_5_4_10459a_label\">Naam<\/label><\/div><div class=\"quform-inner quform-inner-name quform-inner-5_4\"><div class=\"quform-input quform-input-name quform-input-5_4 quform-cf\"><div class=\"quform-element-row quform-2-columns quform-element-row-size-fixed quform-responsive-columns-phone-portrait\"><div class=\"quform-element-column\"><div class=\"quform-element quform-element-text quform-element-5_4_2 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-inner quform-inner-text quform-inner-5_4_2\"><div class=\"quform-input quform-input-text quform-input-5_4_2 quform-cf\"><input type=\"text\" id=\"quform_5_4_2_10459a\" name=\"quform_5_4[2]\" class=\"quform-field quform-field-text quform-field-5_4_2\" aria-labelledby=\"quform_5_4_10459a_label quform_5_4_2_10459a_sub_label_below\" \/><\/div><label id=\"quform_5_4_2_10459a_sub_label_below\" class=\"quform-sub-label quform-sub-label-below\">Voornaam<\/label><\/div><\/div><\/div><\/div><div class=\"quform-element-column\"><div class=\"quform-element quform-element-text quform-element-5_4_4 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-inner quform-inner-text quform-inner-5_4_4\"><div class=\"quform-input quform-input-text quform-input-5_4_4 quform-cf\"><input type=\"text\" id=\"quform_5_4_4_10459a\" name=\"quform_5_4[4]\" class=\"quform-field quform-field-text quform-field-5_4_4\" aria-labelledby=\"quform_5_4_10459a_label quform_5_4_4_10459a_sub_label_below\" \/><\/div><label id=\"quform_5_4_4_10459a_sub_label_below\" class=\"quform-sub-label quform-sub-label-below\">Familienaam<\/label><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-row quform-element-row-5_15 quform-2-columns quform-element-row-size-fixed quform-responsive-columns-phone-portrait\"><div class=\"quform-element quform-element-column quform-element-5_16\"><div class=\"quform-element quform-element-email quform-element-5_5 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_5\"><span class=\"quform-label-icon\"><i class=\"fa fa-envelope\"><\/i><\/span><label class=\"quform-label-text\" for=\"quform_5_5_10459a\">Email adres<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-email quform-inner-5_5\"><div class=\"quform-input quform-input-email quform-input-5_5 quform-cf\"><input type=\"email\" id=\"quform_5_5_10459a\" name=\"quform_5_5\" class=\"quform-field quform-field-email quform-field-5_5\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-column quform-element-5_17\"><div class=\"quform-element quform-element-text quform-element-5_7 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_7\"><span class=\"quform-label-icon\"><i class=\"fa fa-phone\"><\/i><\/span><label class=\"quform-label-text\" for=\"quform_5_7_10459a\">Telefoon<\/label><\/div><div class=\"quform-inner quform-inner-text quform-inner-5_7\"><div class=\"quform-input quform-input-text quform-input-5_7 quform-cf\"><input type=\"text\" id=\"quform_5_7_10459a\" name=\"quform_5_7\" class=\"quform-field quform-field-text quform-field-5_7\" value=\"+32\" \/><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-textarea quform-element-5_6 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_6\"><span class=\"quform-label-icon\"><i class=\"fa fa-comment\"><\/i><\/span><label class=\"quform-label-text\" for=\"quform_5_6_10459a\">Boodschap<\/label><\/div><div class=\"quform-inner quform-inner-textarea quform-inner-5_6\"><div class=\"quform-input quform-input-textarea quform-input-5_6 quform-cf\"><textarea id=\"quform_5_6_10459a\" name=\"quform_5_6\" class=\"quform-field quform-field-textarea quform-field-5_6\"><\/textarea><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-file quform-element-5_19 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-5_19\"><label class=\"quform-label-text\" for=\"quform_5_19_10459a\">Voeg je CV toe<\/label><\/div><div class=\"quform-inner quform-inner-file quform-inner-5_19\"><div class=\"quform-input quform-input-file quform-input-5_19 quform-cf quform-button-style-theme\"><input type=\"file\" id=\"quform_5_19_10459a\" name=\"quform_5_19[]\" class=\"quform-field quform-field-file quform-field-5_19 quform-field-file-enhanced\" data-config=\"{&quot;id&quot;:19,&quot;identifier&quot;:&quot;5_19&quot;,&quot;name&quot;:&quot;quform_5_19&quot;,&quot;max&quot;:1,&quot;size&quot;:10485760,&quot;allowedExtensions&quot;:[&quot;jpg&quot;,&quot;jpeg&quot;,&quot;png&quot;,&quot;gif&quot;,&quot;pdf&quot;,&quot;docx&quot;,&quot;doc&quot;],&quot;notAllowedTypeWithFilename&quot;:&quot;Bestandstype van &#039;%filename%&#039; is niet toegestaan&quot;,&quot;tooBigWithFilename&quot;:&quot;Bestand &#039;%filename%&#039; overschrijdt de maximale toegestane bestandsgrootte&quot;,&quot;tooMany&quot;:&quot;U kunt niet meer dan %max% bestand(en) uploaden&quot;,&quot;buttonType&quot;:&quot;button&quot;,&quot;buttonText&quot;:&quot;Verkennen&quot;,&quot;buttonIcon&quot;:&quot;qicon-file_upload&quot;,&quot;buttonIconPosition&quot;:&quot;right&quot;}\" \/><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-html quform-element-5_24 quform-cf\"><div class=\"quform-spacer\">Door ons deze gegevens te bezorgen, verklaart u zich akkoord met de verwerking van uw gegevens om uw aanvraag te behandelen en om u te contacteren indien dit nodig is.<br \/>\n<br \/>\nAlle persoonlijke gegevens in uw CV en dit formulier zullen uitsluitend gebruikt worden om onze opdracht te voltooien: u contacteren om u jobs aan te bieden die bij uw talenten en wensen aansluiten.<br \/>\n<br \/>\nOnze firma zal de verzamelde persoonlijke gegevens niet overdragen, verkopen, verhuren of uitwisselen aan of met andere organisaties of entiteiten zonder uw voorafgaande schriftelijke toestemming.<br \/>\n<br \/>\nIndien u uw toestemming geeft, bewaren wij uw gegevens gedurende maximum 2 jaar. Na deze termijn zullen wij u vragen of u wenst dat uw gegevens bijgewerkt worden of eerder dat uw gegevens verwijderd worden uit ons gegevensbestand.<br \/>\n<br \/>\nU kunt uw toestemming te allen tijde intrekken of een kopij of de wijziging of de verwijdering van uw persoonlijke gegevens vragen.<br \/>\n<br \/>\nVoor bijkomende vragen met betrekking tot de wijze waarop wij uw persoonlijke gegevens verwerken en\/of uw GDPR-rechten, gelieve onze <a href=\"https:\/\/www.talencia.be\/wp-content\/uploads\/2024\/10\/Privacy-Notice_Talencia_V7-27.06.2024-2.pdf\" target=\"_blank\" rel=\"noopener\"><u>Privacy Notice<\/u> <\/a>te lezen en\/of ons een email te sturen naar <a href=\"mailto:dpo@talencia.eu\">dpo@talencia.eu<\/a>.<\/div><\/div><div class=\"quform-element quform-element-recaptcha quform-element-5_31 quform-cf quform-element-required quform-recaptcha-no-size\"><div class=\"quform-spacer\"><div class=\"quform-inner quform-inner-recaptcha quform-inner-5_31\"><div class=\"quform-input quform-input-recaptcha quform-input-5_31 quform-cf\"><div class=\"quform-recaptcha\" data-config=\"{&quot;sitekey&quot;:&quot;6Lf2cTMnAAAAAMP7ni0LcS-AR7bJC5Bi22Xx5ji1&quot;,&quot;_version&quot;:&quot;v3&quot;,&quot;size&quot;:&quot;invisible&quot;,&quot;type&quot;:&quot;image&quot;,&quot;theme&quot;:&quot;light&quot;,&quot;badge&quot;:&quot;bottomright&quot;}\"><\/div><noscript>Aub JavaScript aanzetten om dit formulier te kunnen verzenden.<\/noscript><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-submit quform-element-5_2 quform-cf quform-button-style-theme quform-button-width-small\"><div class=\"quform-button-submit quform-button-submit-default quform-button-submit-5_2 quform-button-icon-right\"><button name=\"quform_submit\" type=\"submit\" class=\"quform-submit\" value=\"submit\"><span class=\"quform-button-text quform-button-submit-text\">Verzenden<\/span><span class=\"quform-button-icon quform-button-submit-icon\"><i class=\"qicon-send\"><\/i><\/span><\/button><\/div><div class=\"quform-loading quform-loading-position-left quform-loading-type-spinner-1\"><div class=\"quform-loading-inner\"><div class=\"quform-loading-spinner\"><div class=\"quform-loading-spinner-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-upload-progress-wrap\"><div class=\"quform-upload-progress-bar-wrap\"><div class=\"quform-upload-progress-bar\"><\/div><\/div><div class=\"quform-upload-info quform-cf\"><div class=\"quform-upload-filename\"><\/div><\/div><\/div><\/div><\/form><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Talencia is looking for a Helpdesk L2 for a permanent position in the province of Li\u00e8ge.<\/p>\n","protected":false},"author":5,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[55],"jobpost_job_type":[67],"jobpost_location":[121],"jobpost_tag":[],"class_list":["post-5834","jobpost","type-jobpost","status-publish","hentry","jobpost_category-i-t-nl","jobpost_job_type-permanent-nl","jobpost_location-liege-nl","entry","no-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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