Start date : ASAP
Location : Province de Liège
- You will provide technical support (onsite or via phone or email)
- You will maintain of customer service for all support queries
- You will be in charge of user problems from the ITSM ticketing tool
- You will implement, managing and maintaining workstations
- You will perform installations, upgrades & deployment of workstations to Microsoft Windows 10
- You will image and prepae assets such as laptops and mobile devices for deployment to users
- You will carry out routine maintenance of IT systems
- You will support users in the use of Computer equipment by providing necessary training and advice
- You will be the local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP)
- You have Experience in “Knowledge Article” documentation, IT & end user procedures
- You will ensure Service Level Agrerement are adhered too
- You will be the local contact person for assistance in IT projects
- You will work on sites in Germany
Your profile :
- You have 3 years of experience in IT support (Helpdesk/Service Now)
- You speak English and German
- You have Administration experience of MS Active Directors users &groups, policies and management concepts + advanced Microsoft knowledge.
- You are proactive and you are solution oriented
What’s in it for you?
- A full-time permanent contract in a company at human size
- A very attractive salary package in line with your experience and knowledge, with attractive fringe benefits
If this position is interesting for you, please contact us on email@example.com or by phone on the 02.342.03.16.