Helpdesk L2

Employee, Permanent
Posted 1 year ago

Start date :  ASAP

Location :  Province de Liège

Description :

  • You will provide technical support (onsite or via phone or email)
  • You will maintain of customer service for all support queries
  • You will be in charge of user problems from the ITSM ticketing tool
  • You will implement, managing and maintaining workstations
  • You will perform installations, upgrades & deployment of workstations to Microsoft Windows 10
  • You will image and prepae assets such as laptops and mobile devices for deployment to users
  • You will carry out routine maintenance of IT systems
  • You will support users in the use of Computer equipment by providing necessary training and advice
  • You will be the local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP)
  • You have Experience in “Knowledge Article” documentation, IT & end user procedures
  • You will ensure Service Level Agrerement are adhered too
  • You will be the local contact person for assistance in IT projects
  • You will work on sites in Germany

Your profile :

  • You have 3 years of experience in IT support (Helpdesk/Service Now)
  • You speak English and German
  • You have Administration experience of MS Active Directors users &groups, policies and management concepts + advanced Microsoft knowledge.
  • You are proactive and you are solution oriented

What’s in it for you?

  • A full-time permanent contract in a company at human size
  • A very attractive salary package in line with your experience and knowledge, with attractive fringe benefits


If this position is interesting for you, please contact us on or by phone on the 02.342.03.16.

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Job Features

Job CategoryI.T.

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