Helpdesk L2

Employee, Permanent
Liège
Posted 4 months ago

Start date :  ASAP

Location :  Province de Liège

Description :

  • You will provide technical support (onsite or via phone or email)
  • You will maintain of customer service for all support queries
  • You will be in charge of user problems from the ITSM ticketing tool
  • You will implement, managing and maintaining workstations
  • You will perform installations, upgrades & deployment of workstations to Microsoft Windows 10
  • You will image and prepae assets such as laptops and mobile devices for deployment to users
  • You will carry out routine maintenance of IT systems
  • You will support users in the use of Computer equipment by providing necessary training and advice
  • You will be the local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP)
  • You have Experience in “Knowledge Article” documentation, IT & end user procedures
  • You will ensure Service Level Agrerement are adhered too
  • You will be the local contact person for assistance in IT projects
  • You will work on sites in Germany

Your profile :

  • You have 3 years of experience in IT support (Helpdesk/Service Now)
  • You speak English and German
  • You have Administration experience of MS Active Directors users &groups, policies and management concepts + advanced Microsoft knowledge.
  • You are proactive and you are solution oriented

What’s in it for you?

  • A full-time permanent contract in a company at human size
  • A very attractive salary package in line with your experience and knowledge, with attractive fringe benefits

 

If this position is interesting for you, please contact us on camilla@talencia.be or by phone on the 02.342.03.16.

Apply online :

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Job Features

Job CategoryI.T.