IT Support Regional Manager

Employee, Permanent
Posted 2 years ago

TalenCia is actively looking for a IT Support Regional Manager who can work with Service Now for a law firm based in Luxembourg City.

Start date : January 2022.

Location : Luxembourg city

Duration : Permanent


Description :

As a IT Support Manager :


  • Be responsible for the IT of an international law firm of 70 people;
  • Support lawyers to get the most out of our technologies and improve their efficiency to support their clients;
  • Assist users in the office, meeting room or at home;
  • Enhance the skills (coaching, training, presentation) of users to ensure that they take advantage of all available IT services;
  • Ensure that all invoices are verified, recorded and sent for payment and ensure that purchase orders are issued and approved;
  • Represent the interests of the lawyers to IT through your manager at monthly and quarterly intervals;
  • Mentor and ensure that each new hire is IT proficient;
  • Assist technical teams with major incidents;
  • Provide basic management of IT equipment on site.

Profile :

You have or are:

  • Confident, approachable and proactive;
  • Be customer oriented
  • A good communication;
  • Adaptable and reliable;
  • Demonstrate innovation, flexibility and alternative thinking;
  • An interest in technology and in IT Legal application;
  • Technical competency in software used in a professional services environment: OS Windows, MS O365 environment (Document Mgt), Servicenow…;
  • Business results focused when promoting technology to our colleagues;
  • Representing the lawyers on key IT Projects;
  • Manage your personal development plan to ensure you have an up-to-date skillset.
  • Want to expand and improve your skills.


Offer from our client :

  • Attractive salary depending your skills and experience;
  • Good work/life balance;
  • Office hours ;
  • Nice location in Luxembourg.

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