Junior IT Helpdesk

Posted 3 years ago

Talencia is looking for a Junior IT Helpdesk for a Training Center in Brussels.


  • Location: Brussels
  • Duration: Permanent
  • Start date: March 2021

Job description:

You will :

  • Provide support to end-users and trainers (training room);
  • Be the SPCO for the 1st line for problems from infrastructure, Office or own applications, telephony, …
  • Be responsible for the creation of tickets, and for the respect of the SLA’s;
  • Propose solutions to improve the incident process, report recurrent incidents, propose solutions to improve performance & coordination and to drive these projects;
  • Draft the documentation for all new solutions : troubleshooting,…;
  • Ensure that the physical infrastructure is up & running;
  • Be nearly full-time on site.


  • Bachelor in IT
  • A minimum of 6 to 12 months of experience as support engineer;
  • Service-minded, customer & result-oriented;
  • Technical, logical & problem-solving skills;
  • Organized, responsible for incidents management;
  • Flexible;
  • Fast learner;
  • Tri-lingual: Dutch, English & French;
  • Assets: Development skills with HTML, CSS, JavaScript & .net.

Apply online :

By sending us this information, you agree to the processing of your personal data in order to process your inquiry and to contact you as needed.

All personal data contained in your CV and this form will strictly be used to pursue our mission: that is to contact you for this specific job application.

Should you wish to be contacted for other job offers, please tick this box:
Our company will neither transfer, nor sell, nor rent, nor exchange the collected personal data to or with any organization or entity without your prior written consent.

If you give us consent, we will keep your information for maximum 2 years. Past this term, we will ask you whether you want to update your information or whether you would like to be removed from our database.

You can withdraw your consent or request a copy or deletion of your personal data at any time.

Should you have further questions related to the way we process your personal data and/or related to your rights under the GDPR, please read our Privacy Notice and/or send an email to dpo@talencia.eu.

Job Features

Job CategoryI.T.

Apply Online