Junior IT Helpdesk

Permanent
Brussels
Posted 5 months ago

Talencia is looking for a Junior IT Helpdesk for a Training Center in Brussels.

Details:

  • Location: Brussels
  • Duration: Permanent
  • Start date: March 2021

Job description:

You will :

  • Provide support to end-users and trainers (training room);
  • Be the SPCO for the 1st line for problems from infrastructure, Office or own applications, telephony, …
  • Be responsible for the creation of tickets, and for the respect of the SLA’s;
  • Propose solutions to improve the incident process, report recurrent incidents, propose solutions to improve performance & coordination and to drive these projects;
  • Draft the documentation for all new solutions : troubleshooting,…;
  • Ensure that the physical infrastructure is up & running;
  • Be nearly full-time on site.

Profile:

  • Bachelor in IT
  • A minimum of 6 to 12 months of experience as support engineer;
  • Service-minded, customer & result-oriented;
  • Technical, logical & problem-solving skills;
  • Organized, responsible for incidents management;
  • Flexible;
  • Fast learner;
  • Tri-lingual: Dutch, English & French;
  • Assets: Development skills with HTML, CSS, JavaScript & .net.

Apply online :

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Job Features

Job CategoryI.T.
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